Culture Is the Operating System is a field guide for leaders who want healthcare that actually heals. Drawing on two decades in community and Tribal health, John R Reeves III shows why most reforms fail: we keep installing new “apps” (programs, policies) on an operating system built for speed, billability, and defensibility—not for people. This book rewires the OS of care so welcome is medicine, consent is understood, safety means repair (not blame), and dollars fund what works.
John R Reeves III is a highly accomplished healthcare operations executive with over two decades of experience in leading and transforming healthcare organizations. As the Founder and President of Indigenous Healthcare Advancements, John has been instrumental in advancing health and well-being in Indian Country by integrating traditional health and healing practices with modern medical approaches. His visionary leadership has led to the creation and enhancement of numerous healthcare centers, focusing on holistic care that addresses the mind, body, and spirit.
John’s extensive career includes significant roles in rural health, Federally Qualified Health Centers (FQHCs), and tribal health systems. He has successfully expanded small practices into comprehensive health systems with multiple locations, setting new standards in healthcare delivery through innovative initiatives such as telehealth pod deployment and the establishment of a “Care Concierge” model.
As a healthcare executive, John has navigated organizations through the challenges of the COVID-19 pandemic, achieving significant improvements in revenue, patient visits, and operational efficiency. His strategic leadership has facilitated the expansion of clinics, acquisition of new practices, and the formation of regional partnerships to enhance healthcare access and quality.
John’s expertise extends to consulting, where he has supported struggling healthcare organizations across the United States. His consulting work has led to substantial improvements in revenue, provider productivity, and organizational alignment.
With a Master of Health Administration from the University of Minnesota and a Bachelor of Science in Health Care Management from National American University, John combines academic excellence with practical experience. His military service as a Medical Specialist in the United States Army further underscores his dedication to serving others.
John’s contributions to healthcare have been recognized through various board leadership roles. His commitment to improving healthcare delivery and outcomes continues to drive his work and inspire those around him.